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Privacy Policy

General Data Protection Regulation (GDPR)
GDPR is an EU regulation on privacy and data collection, it concerns the storage and use of data for all individuals within the EU.

Information that we collect
By ‘information’ we’re referring to the personal information provided by you and how we use, share and store this information in electronic form. There are several ways that your information is used by Clean Your Car.

Contact and identity information includes your name, e-mail address, invoice address, telephone number and delivery address. We collect this information from you when you register on and/or when you place an order with CleanYourCar. 

We require this information in order to deliver your order to you. We may contact you with regards to your order and send you service messages such as order updates. 

This information is used to generate an account to provide customer service contact and support and enable the collection of loyalty points if applicable.

Profile Information includes name, e-mail address, password and purchase and order history. This also includes wish list, favourite products, brand preferences and contact with customer services.

We at CleanYourCar use this information to find out what our customers like, to make suggestions about recommending products and products that may be of interest.

Technical Information includes internet protocol (IP) address, login data, browser type and version, time zones, settings and language. Browser plug-in types and versions, operating systems and platform information is also collected. This enables CleanYourCar to improve the site and application and set default options, for instance, currency.  Technical information also enables us to ensure is safe and secure. This information also provides CleanYourCar with an insight to what customers like and analyse the way customers use the site.

Marketing information includes name, e-mail address, telephone and preference for receiving marketing from CleanYourCar. We use this information to contact you about special offers, deals and promotions as well as general news and information about CleanYourCar.  

Financial Information includes payment and card details. At CleanYourCar we use SagePay for card processing and do not store any information regarding card details.

Contact history includes records of correspondence between the customer and CleanYourCar. This includes contact by telephone, web form, e-mail and tickets.  This enables us to provide customer care and support.

Why we need this information
We need this information for the following reasons
-To provide a smooth and efficient online shopping experience
-To provide efficient customer care and support
-To help us run CleanYourCar efficiently
-To provide products and services requested by the customer
-To prevent fraud
-Marketing and research for company development.

Third Parties
We do not sell your personal information to third parties. However we do share your information with the courier delivering your order. This is an essential service to enable your order to be delivered and is set out in our Privacy Policy.

If required by law, we would also share required information with law enforcement or government agencies.

At any time you can request information that we hold about you and rectify and information that may be inaccurate. You can also ask us to delete any information that we do not have the right to hold. At any time you can also ask us to remove you from marketing messages.

Any requests for data access must be put in writing to CleanyourCar, Unit 18A, Holme Mills Industrial Estate, West Slaithwaite RD, Marsden, Huddersfield, HD7 6LS, further information to validate identity may be required and must relate to the person making the request.